Frequently Asked Questions – BC Steam, Clinton, IL
Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
Health- Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
Life of your carpet- can be greatly extended by simple routine professional cleaning.
Appearance- maintain the original look and luster of your carpet with regularly scheduled cleanings.
How often should I have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.
Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.
Do you move furniture?
When necessary we will move and replace small furniture in its original position.
*We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.
Should I move anything?
Yes, you should remove from the areas being cleaned, all nick knack and breakables.
How long will it take for my carpet or furniture to dry?
Our dry times typically range from 2 – 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
Are the products you use safe?
Yes, we use the best cleaning products available. This allows us to guarantee the highest quality job possible at any price! Our products are: nontoxic, safe for pets & children, and biodegradable.
Are your technicians experienced?
Yes, our technicians attend courses, seminars, across the country to keep current on the latest in cleaning technologies.
Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.
Will you remove all my stains?
Unfortunately if anyone tells you this, they are not telling you the truth. Some spots that can be problematic are: red spots or any brightly colored spots for that matter those are typical dyes. Furniture and mustard spots can be a problem as well. Rest assured that we have the best spotting agents available and will try to remove each and every spot.
Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.
Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.
Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.
My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.
Which provides better indoor air quality: hardwood, or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.